RESORTS POLICIES AND IMPORTANT INFORMATION
IMPORTANT INFORMATION
- In order to understand our resort better and Make Your Vacation More Enjoyable Kindly read and understand the resort policy and rules before making the booking. Any clarification of the policy has to be done at the time of booking, not at the resort.
- It is important that you save the Google maps offline. GOOGLE MAP CLICK HERE
- There are no signboards on the way and you are requested to strictly follow the maps.
- You can access Free WI-FI at Reception and Dining areas. You must have your own Facebook login User ID and password to access our Wi-Fi . We don't have any other option for login. As we situated in forest area any line problems, it may take long time to be get fixed.
- Mud road starts from about 0.5 kms away from the resort. On following the road, you would reach Rottikkallu Resort after which the guests have to take an immediate left and cross two small narrow bridge to reach the resort.
- Speed limit 40kmph in the village area.
- Mobile networks not available inside the resort. The resort has installed a mobile signal booster which gives decent signal strength in reception area for emergencies.
- Please share all the members valid Government ID proof and Mobile numbers. Voters ID/Adhar/DL
- Duty free and Military Liquor strictly prohibited inside resort. Please purchase liquor from Sakleshpur MRP store and Keep the Bill.
- The area is plastic free zone, plastic brought by customers will have to be taken back from there. "NO PLASTIC DISPOSAL" .
BOOKING, CONFIRMATION AND CHECK-IN
- To confirm your booking, kindly deposit 50% of the total estimated amount into our account and share the screenshot.
- Check-in time is 12.30pm And check-out time is 10.00am.
- Balance amount should be cleared at the time of check in.
- Unmarried couples are not allowed.
CANCELLATION POLICY
- GOVERNMENT LOCKDOWN FREE CANCELATION.
- 15 days prior to check-in date : 100 percent advance amount paid will be refunded.
- Between 7 to 15 days prior to check-in date : 50 percent of the advance amount paid will be refunded.
- Token advance not refunded.
- No refund for cancellations within 7 days of check in date.
- Early check-in would be subject to availability of rooms and it cannot be guaranteed.
- Reduction of the duration booked is not permitted and it will be charged fully.
KIDS TARIFF POLICY
- Between 5-10 years - 50% of the tariff. Above 10 years 100% of the tariff.(Please carry kids valid age proof to avail the Discount)
GENERAL POLICY
- Hot Water will be available 24hrs, In power cut resort has power backup facilities from 07:00 AM to 10:00 AM and from 06:00 PM to 10:00 PM.
- Please carry your personal kit (shorts, sunglasses, sandals, camera, swim clothes, trekking shoes etc.). The guests have to carry their own routine medicines before leaving your location.
- As we are located remotely from the nearest town (25kms), Please carry your own liquor, cigarettes, snacks and soft drinks. Biscuits, any special drinks like horlicks, boost etc for kids.
- In rainy season for trekking and roam around nearby in resort please carry all necessary things like umbrella, rain shoes, rain coat etc.
DINING AND BUFFET POLICY
- Breakfast 8.30 AM to 10:00 AM,
- Lunch 1.30 PM to 3:30 PM,
- Dinner 8.30 PM to 10:30 PM.
- VEG and NON-VEG unlimited buffet will be provided.
- Buffet food items cannot be taken outside the dining hall.
- Smoking and consumption of alcohol is strictly prohibited in the dining hall.
- Food will be served only in the dining area.
- Food shall be provided for the Drivers accompanying guests at a rate of Rs.800/- for 3 meals.
ROOMS POLICY
- Rooms are in elevated area with lot of staircase, if an elderly guests are there in your group please mention that at the time of booking. ALLOCATED ROOMS NOT BE ABLE TO CHANGE ONCE IT CONFIRMED.
- Check-in time is 12.30pm And check-out time is 10.00am.
- Food and beverages Room service not available.
- There is no TV/AC/ Intercom facility in our rooms.
- Consumption of Food/liquor and smoking is not permitted inside the rooms/balcony/tents.
- We Don't provide bath towels and Toiletry Kits .as we have laundry issue and don't want to spoil nature by disposing used soaps and tooth pastes. Please carry all necessary things and Please inform your group members.
- You can access Free WI-FI at Reception and Dining areas. You must have your own Facebook login User ID and password to access our Wi-Fi . We don't have any other option for login.
- We have two categories of accommodation, rooms with balcony and rooms without balcony. These rooms are 4 sharing or 6 sharing with one attached bathroom.
- For larger groups staying in the above accommodations using extra beds upfront discounts are already provided for the usage of the common felicities of the room. please share this information with all group members.
- All amenities, room size, view from balcony etc. is viewable in the video sent to your WhatsApp. It's not possible to change the rooms at the time of check-in.
- Kindly read and understand the resort policy and rules before making the booking. Any clarification of the policy has to be done at the time of booking, not at the resort.
MUSIC AND CAMPFIRE POLICY
- We avoid playing loud music as it might disturb the wild life.
- Music will be shut down strictly at 10:00 pm. The resort shall arrange for campfire which will be common for all guests.
- Music allowed only 7pm to 10pm. Playing your own music in the room/balcony and common area strictly not allowed.
- All snacks ordered during campfire is on chargeable basis. Order should be placed before 4 pm. later orders will be delayed up to 1 hour as our cooks will be busy in dinner arrangements. Last order will be at 9.00pm.
SWIMMING POOL USAGE POLICY
- A Chlorine-Free Experience, We Fill fresh flowing water from stream every day, hence the pool will not have the water color of a regular swimming pool. Remember that organic water can become greenish depending on algae, (although it’s still perfectly safe for swimming).
- Proper swimming costume is a must for using the swimming pool facilities.
- Timings 11.00am to 7.00pm
- Children below 14 years must be accompanied by an adult in swimwear.
- Food and Beverages not allowed in the Pool area.
- Diving is Strictly prohibited as it can lead to injury.
- Pool is only for swimming, any other fun play in the pool should be avoided.
- Chewing tobacco, pan masala etc, SMOKING/ CONSUMING ALCOHOL, SPITTING, inside the pool premises is strictly prohibited.
- After consuming alcohol strictly we don't allow the usage of swimming pool.
- After playing in MUD-VOLLEYBALL pool entry restricted.
- Pool is shut for maintenance on Wednesdays.
STAGS POLICY(BOYS ONLY GROUPS)
- Kindly read and understand the resort policy and rules before making the booking. Any clarification of the policy has to be done at the time of booking, not at the resort.
- Stag Groups(BOYS ONLY GROUPS) are requested to avoid causing inconvenience to fellow guests by way of inappropriate clothing(by wearing under garments) in the mud volleyball, natural pool and common area.
- Use of improper or vulgar language, Comments on other group guest, loud screaming, usage of liquor/smoking inside rooms/balcony, indecent behavior towards fellow guests and our staff or any other such actions which may tend to make fellow guests uncomfortable, are strictly not allowed.
- Usage of swimming pool is not allowed for only boys group.
- Swimming Pool, Family campfire and music area entry restricted to Boys only group.
- Alcohol consumption is allowed only after 7.00pm. strictly not allowed in room/balcony and common arears.
- We have Music and campfire for ladies and family guests. We don't allow boys only groups in that place. Separate campfire will be arranged till 10 pm and no music. Dinner Should be finished before 11pm.
- Any such instances brought to the notice of the management will be strictly dealt with.
PET POLICY
- Guests shall bear complete responsibility for the behavior of their pets.
- Pets should be kept on leash and accompanied by owner at all times while moving around the resort.
- Guests must carry food for their pets, else it will be charged extra.
- Pets not allowed in dining area, kids play area, dance floor and swimming pool.
- Guests must clean after their pet's poop and dispose it properly.
- Please be considerate towards other guests who are scared of dogs.